Lord Consulting - Quality Assurance Manual Quality Assurance Manual List of articles in category Quality Assurance Manual Title Section 01 - Management Responsibility Section 02 - Quality System Section 03 - Contract Review Section 04 - Design Control Section 05 - Document and Data Control Section 06 - Purchasing Section 07 - Customer Supplied Product Section 08 - Product Identification and Traceability Section 09 - Process Control Section 10 - Inspection and Testing Section 11 - Control of Inspection, Measuring and Test Equipment Section 12 - Inspection and Test Status Section 13 - Control of Non-Conforming Product Section 14 - Corrective and Preventative Action Section 15 - Handling, Storage, Packaging, Preservation, Invoicing and Delivery of Product Section 16 - Quality Records Section 17 - Internal Quality Audits Section 18 - Training Section 19 - Servicing Section 20 - Statistical Techniques